Privacy Policy

. Introduction

The Controller within the meaning of the UK GDPR (hereinafter "we," "us/our") shall take appropriate measures to protect your privacy and the security of your personal data. We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals in the European Economic Area (EEA). This privacy notice describes how we collect, use, store, and disclose your personal data when you visit our websites, use our products and services, or interact with us.

In the context of providing our products and services, we also act as a Processor. The clauses that regulate the data processing we made as a Processor in the provision of our products and services are available in the Data Processing Agreement.

You can reach our Data Protection Officer  / Controller at:

The Data Protection Officer (HHB)

4th Floor, Chantry House

Andover

SP10 1LZ

United Kingdom

E-mail: vanessa@hampshireholisticbeauty.co.uk

3. What Data We Process

We may process various types of personal data about you, including but not limited to:

• Identity Data: Name, username, title
• Contact Data/Inventory Data: Contract data such as billing address, delivery address, email address, phone numbers.

4. How We Process Your Data

We process your data in various ways, including but not limited to:

• Direct Interactions: You give us your data when you create an account, order products or services, fill out forms, visit our website, contact us, or provide feedback

5. How We Use Your Data

We use your personal data for the following purposes:

Provision and management of our products and services

Processing of orders and payments

To manage your account and authenticate you

To improve and personalise our website

Compliance with legal obligations

Improvement of our products and services

Troubleshooting errors in products and services

Type of data:

• Inventory data (e.g., contract data such as email address, phone number)
• Information about your interactions with our services (e.g., pages visited, products purchased)
• Demographic data (e.g., age, gender)
• Your preferences and interests
• Usage data (data that arises when using our websites, services, and products, including analysis of click behaviour)

Purposes of use:

• Sending newsletters and promotional emails
• Displaying personalised advertisements on our websites and on other platforms
• Conducting customer surveys and market research
• Analysing customer behaviour data to improve our products and services

Legal basis:

The legal basis for processing your personal data for marketing purposes is our legitimate interest and the consent you have given for selected data processing.

Right to Object:

You have the right to object at any time to the processing of your personal data for marketing purposes. As a Customer you can change your settings for receiving newsletters, telephone contact, and advertising emails at any time through your customer account (Control Panel) or exercise your objection by emailing: vanessa@hampshireholisicbeauty.co.uk
 

8. Disclosure of Your Data

We may disclose your personal data to the following categories of recipients if necessary:

Technology and Functionality Service Providers:

Marketing and Analytics Tools:

9. International Data Transfer

We may transfer your personal data to countries outside the European Union (EU) and the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with legal requirements, unless you have given us your consent for the data transfer in individual cases.

10. Data Security

We have taken appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

11. Data Storage

We generally store your personal data only for as long as is necessary for the purposes stated in these privacy notices or as we are obligated or entitled to do so due to legal retention periods. For example, we store your personal data for the duration of a contract concluded with you. If, on the other hand, data processing is based on the legal basis of consent or a legitimate interest, we generally store your data until you issue your withdrawal or objection

Further information on case-specific retention periods is listed below as examples.

Contract fulfillment and legal obligations:

Special product and services:

Short-term storage and log data:

12. Automated Decision-Making/Profiling

No automated decision-making including profiling, takes place that has legal effect on you or significantly impairs you, unless this is permitted by law.

13. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request information about your stored data.
• Right to Rectification: You have the right to correct inaccurate data.
• Right to Erasure: You have the right to request the deletion of your data.
• Right to Restriction of Processing: You have the right to restrict the processing of your data.
• Right to Data Portability: You have the right to receive your data in a portable format.
• Right to Object: You have the right to object to the processing of your data.
• Right to Withdraw Consent: You have the right to withdraw a previously given consent at any time.
• Right to Lodge a Complaint with a Supervisory Authority or with HHB: You also have the right to lodge a complaint with a competent data protection supervisory authority at any time or with HHB as the data controller. To make a complaint to HHB about how it uses your personal data, please contact us. 

To exercise your rights, please use the contact information provided under point 2. If you are a client, you can also check and modify your personal data at any time in the Control Panel/Customer Area tool.

14. Cookies and Similar Technologies

We use cookies and similar technologies to improve and personalise your experience on our website, as well as to display targeted advertising.

15. Changes to these Privacy Notices

We may update this privacy notice from time to time. The current version will be published on our website and will take effect as soon as it has been updated. 

Updated: 24th March 2026